For pharmacies & chemist counters

Turn every Rx into a returning customer.

AI reads the doctor's handwriting, predicts refills, and quietly turns every walk-in into a lifelong patient. Built for the chemist counter, not the pharmacy chain HQ.

AS
Meet Anil ji, owner of Sharma Medical Stores in Lucknow. 247 patients, 6 doctors sending Rx, 100+ refills due each month.
Live · pharmacy home

The customer you're losing right now.

Independent chemists run on memory. Online giants run on data. Here's what that actually looks like — on a Sunday afternoon, in your shop.

78%
of repeat refills in Indian metros now go to online pharmacies. By 2027, that number is projected to cross 90%.
Industry estimate · 2024
ST
Sushma Tiwari · 64F
Your customer for 14 months

"Sunday, 7 PM. I'm out of Telmisartan."

Your shop is closed. Her daughter says: "Mama, just order from 1mg — they deliver in an hour."

Result: refill #2, #3, and #4 also go to 1mg. Three years of revenue, gone with one Sunday.
SM
Suresh Mishra · 67M
Last walk-in: 14 days ago

Did he refill? Where? With whom?

You filled his last script. The next one — he didn't come back. You don't know if it's online, with another chemist, or skipped entirely.

Result: 5,000 walk-ins a year. 200 of them drive 80% of revenue. You can't tell which 200.
RX
Dr. Mehrotra's handwriting
Tuesday, 11:47 AM · counter rush

You squint. You ask. You guess.

90% of the time you're right. The other 10% you dispense the wrong brand, the wrong dose, or call the doctor mid-OPD to clarify.

Result: returns, refunds, and the patient who tells two friends the chemist got it wrong.
??
Your top 200 customers
Hidden in 5,000 walk-ins

Who are they? You can't tell.

200 of your walk-ins drive 80% of your revenue. Right now they look like everyone else. Online pharmacies know exactly who their top 200 are.

Result: you can't reward them, can't keep them. The day a competitor sends them a coupon, they're gone.
With AICA

The pharmacy that doesn't adapt loses customers slowly, then all at once.

The one that adopts AICA gets the loyalty engine the apps can't match — because the doctor's prescription comes through your shop, not theirs. Same counter. Same hands. Different game.

Rx scanner reads in 2 seconds. No squinting. No guessing. AI confidence on every line.
Refill predictor pings 7 days ahead. Pre-drafted WhatsApp from your shop. The customer never has to wonder where to order.
Top 200 customers visible day one. Sorted, named, with last-Rx date and value. Talk to them like family.
Doctor directory auto-builds. Know which clinics drive your basket. Visit them. Strengthen the loop.
See the loyalty engine

Six tools at the chemist counter.

Designed for fast hands and a noisy counter. Each screen finishes in under 30 seconds. No keyboards, no logins between customers.

Rx scanner

Snap the paper. AI converts to structured medicines with dosing, duration, instructions. Confidence pills tell you what to double-check.

Refill due list

Top 5 active patients, each with a green pill showing days until they run out. Tap to send a pre-drafted WhatsApp from your shop.

Editable WhatsApp

Custom message template with tokens for patient name, doctor, Rx link, app link. Live preview in a green chat bubble. Edit once, used forever.

Map-verified shop

One-tap business identity check via Google Maps. Patients see a verified badge in their app — trust translates to retention.

Doctor directory

Auto-built from every Rx scanned. See which doctors send you the most volume, which speciality drives basket size.

Multi-staff login

Each staff member signs in on their own phone. Owner sees activity across the counter, audit trail per dispensing.

A counter visit

Anil ji's 90-second flow.

From paper Rx to a customer who's bound to come back. Five steps, one device, zero typing.

01 · Scan

Tap "Scan" on home

Photo of the paper Rx. AI extracts patient name, doctor, drugs.

02 · Confirm

Verify drug list

Confidence chips on each medicine. Tap pencil if any need correction.

03 · Capture

Enter recipient phone

10 digits — could be patient or family. AICA handles both via the claim flow.

04 · Send

WhatsApp link goes out

Two links: install AICA, view this Rx. Refill alarm auto-scheduled in your dashboard.

05 · Loop

Refill due in 27 days

Patient turns up at your counter, not the online pharmacy. Loyalty by design.

Outcomes that hit the basket.

Numbers below are illustrative early-stage targets across pilot pharmacies. The platform is engineered to deliver these as primary KPIs.

3x
Customer retention — from one-time walk-in to repeat refills
25%
Larger basket size — full course dispensed instead of 7-day fragments
10min
Saved per Rx — no manual entry, no follow-up calls
100%
Of new patients added to your customer base — even one-Rx walk-ins
Pehle hum likhte the diary mein. Ab AICA bata deta hai — kal kaun aayega refill ke liye. Bahut farak pad gaya.
Anil Sharma · Sharma Medical Stores, Lucknow

Walk through Anil ji's app.

Tap into the live pharmacy prototype — scan a prescription, edit the WhatsApp template, see the refill predictor, browse the patient list with green badges.