AICA Open prototype
Pilot story

How Mehrotra Clinic cut consult time by four minutes a patient.

Dr. Anil Mehrotra runs a busy general practice in Lucknow. Here's how the reception dashboard and doctor portal changed a typical Tuesday.

ClinicMehrotra Clinic, Lucknow
Team3 doctors, 1 receptionist
Daily volume~47 patients/day

A note on this story: AICA is currently in its early / MVP phase — a live prototype we're walking pilot clinics through, not yet a mass-market product. This pilot story reflects Dr. Mehrotra's experience testing the reception dashboard and doctor portal at his clinic, shared here to illustrate how AICA is designed to work in a real consult room.

The problem

A 7-deep queue by noon, and a blank screen every time.

Before the pilot, every patient walked in as a blank page. Dr. Mehrotra and his two colleagues re-asked the same history questions dozens of times a day, and the front desk had no way to see who was actually waiting versus who'd already left.

Before the pilot

  • × Doctors opened each consult with no visibility into the patient's prior visits or prescriptions.
  • × History-taking ate the first several minutes of every appointment.
  • × Reception tracked the queue on paper, with no live view of who was actually next.
  • × By midday, the queue routinely ran 7 patients deep with no way to communicate wait times.

During the pilot

  • ✓ The doctor portal opens each consult with a pre-captured summary and AI flags.
  • ✓ Reception runs a live queue dashboard, so the desk always knows who's actually waiting.
  • ✓ Every paper Rx scanned at the linked pharmacy quietly stacks into the patient's AICA history.
  • ✓ Consult time per patient dropped by roughly four minutes, freeing room for more patients on busy days.
How the pilot ran

Three changes, rolled out over a few weeks.

Step 1

Reception dashboard

The front desk switched from a paper register to a live queue view, so the team could see arrivals, no-shows, and who was actually next in line.

Step 2

Doctor portal

Each of the three doctors started opening consults from the AICA portal instead of a blank note, with prior visits and flagged concerns already surfaced.

Step 3

Pharmacy hand-off

Prescriptions written during the pilot were scanned at the patient's usual pharmacy, so the next visit's history was already waiting — no re-entry needed.

In his words
Pehle main har patient ka history puchhta tha. Ab AICA pre-consult open karta hoon — everything's there. Saving four minutes per patient adds up to ten extra patients a day.
Dr. Anil Mehrotra · GP, Mehrotra Clinic, Lucknow
Try it yourself

See the same doctor portal and reception dashboard.

Walk through the clinic experience Dr. Mehrotra's team piloted, or join the waitlist to be first when the full apps launch.

Explore the clinic app Join the waitlist