AICA is currently in early/MVP stage, so account deletion is handled manually by our team rather than through an automated in-app flow. This page tells you exactly what to send and what happens to your data — see our full Privacy Policy for more detail.
You can request deletion of your AICA account and the personal and health information associated with it at any time, whether or not you still have the app installed.
How to request deletion
Email us your request
Send an email to hello@aicaglobal.in from the email or with the phone number registered on your AICA account, with the subject line "Delete my account." Please include:
Your registered name and phone number.
Your role on AICA (patient, pharmacy, or clinic/doctor).
If you manage a family/dependent profile, whether you'd like that profile deleted too.
Health information tied to your account — prescriptions, medical history, allergies, vitals, and reminders — except any records a doctor, pharmacy, or clinic is separately required to retain under applicable law (for example, statutory medical record-keeping rules).
Any dependent/family profiles you ask us to remove along with your own.
What we keep, and for how long
We aim to complete deletion requests within a reasonable time after verifying the request came from the account holder. Some information may be retained for a limited period where we have a legal obligation to do so, or to resolve disputes and enforce our agreements, as described in our Privacy Policy.
Questions
If you have questions before requesting deletion, write to hello@aicaglobal.in.
